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PRESS RELEASES
ST. LOUIS, April 30 /PRNewswire-FirstCall/ -- Amdocs (NYSE: DOX), the
leading provider of customer experience systems, continues to demonstrate
global momentum with expanded relationships with service providers worldwide,
the introduction of its new product portfolio and its growing partner
community. In the first six months of its fiscal year, Amdocs has publicly
announced 21 customer wins and deployments, introduced its Customer Experience
Systems (CES) product portfolio and expanded its partner community. Amdocs
has also experienced 21 quarters of consecutive revenue growth.
Customer Momentum in Established and Emerging Markets
Since October 2007, Amdocs has secured new business with wireline,
wireless and broadband cable providers across North America, EMEA (Europe,
Middle East and Africa), Latin America and Asia Pacific. Service providers
are selecting and deploying products from across the portfolio including
customer relationship management (CRM), revenue management, operations support
systems (OSS) and the Compact Convergence suite that is designed for high
growth markets.
In addition, Amdocs attracted new business across Europe with wins and
deployments in Albania, Belgium, Switzerland, Portugal, Estonia, Greece,
Macedonia, Slovakia, Turkey and Ukraine. And among its wins in North America,
Amdocs' managed services business continues to grow, demonstrated by the
January announcement of a significant extension of a managed service agreement
with AT&T.
To meet customer demand, Amdocs has augmented its presence and operations
in India, China and Latin America. Key wins and deployments in Latin America
include a consulting engagement to guide Uruguay's ANTEL through a major
business process transformation, and new product deployments at America Movil
subsidiaries in the Dominican Republic and Puerto Rico.
Strong Market Acceptance for New Product Portfolio: Amdocs CES 7.5
In January, Amdocs introduced Amdocs CES 7.5, the industry's first suite
of products to enable service providers to deliver the digital lifestyle at an
accelerated pace and lower cost. Amdocs CES 7.5 includes the first unified
platform for mobile service providers to offer digital marketplaces connecting
advertisers, publishers, merchants and consumers. Since it was released,
customers from around the world have adopted Amdocs CES, including Indian
service provider Reliance Communications. Amdocs has also augmented its
product line for the broadband cable market with the purchase earlier this
month of Jacobs Rimell, and this acquisition expands Amdocs' relationship with
Comcast.
Industry analysts have recognized the Customer Experience Systems product
portfolio. In its report titled, "Making Cents of the Customer Experience"
from March 2008, analyst firm Yankee Group wrote: "The ability for carriers to
personalize their products, services and content is now playing a major part
within the overall customer experience. With the current market climate
demanding more customer experience-oriented thinking, Yankee Group is watching
Amdocs reinvent itself to become less about OSS/BSS/CRM and more about the
overall customer experience. And from what we've seen so far, Amdocs is
several steps ahead of its closest competition."
Company Adds New Partners for Customer Choice
To help maintain its advantage, Amdocs has added 20 partners to the
Amdocs' Partner Program to offer customers business and technical solutions
when deploying Amdocs' products. In February, Amdocs and IBM expanded their
global relationship with the introduction of Amdocs Service Provider
Information Management solutions that incorporate IBM Information on Demand
middleware products to create new integrated solutions for wireline, mobile,
cable and satellite service industries.
"Amdocs is the only company that enables the combination of software,
services and managed services to help service providers increase revenue and
reduce costs while supporting next generation services," said Dov Baharav,
chief executive officer of Amdocs. "With new customers signing on, expanded
global presence, and our deeper move into cable and OSS, our job is to help
companies transform faster to deliver a more compelling customer experience."
About Amdocs Customer Experience Systems (CES)
Amdocs CES, introduced in January 2008, is an integrated portfolio that
delivers the operating environment service providers need to transform from
providers of utility voice, data and video services into purveyors of the
digital lifestyle. Amdocs CES allows providers to deliver an optimal customer
experience-personalized, participatory and timely across any service, location
and device. The Amdocs CES portfolio leverages Amdocs business process best
practices based on real-world scenarios, and transcends traditional business
support systems (BSS), operations support systems (OSS) and service delivery
platforms (SDPs) to enable service providers to address both current and
emerging customer experience business processes. Amdocs' unique business model
focuses on enabling its customers to create differentiation and build brand,
loyalty, profitability and competitive leadership.
About Amdocs
Amdocs is the market leader in customer experience systems innovation,
enabling world-leading service providers to deliver an integrated, innovative
and the intentional customer experience(TM)- at every point of service.
Amdocs provides solutions that deliver customer experience excellence,
combining the software, service and expertise to help its customers execute
their strategies and achieve service, operational and financial excellence. A
global company with revenue of $2.84 billion in fiscal 2007, Amdocs has more
than 17,000 employees and serves customers in more than 50 countries around
the world. For more information, visit Amdocs at www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking
statements made pursuant to the safe harbor provision of the Private
Securities Litigation Reform Act of 1995, including statements about Amdocs'
growth and business results in future quarters. Although we believe the
expectations reflected in such forward-looking statements are based upon
reasonable assumptions, we can give no assurance that our expectations will be
obtained or that any deviations will not be material. Such statements involve
risks and uncertainties that may cause future results to differ from those
anticipated. These risks include, but are not limited to, the effects of
general economic conditions, Amdocs' ability to grow in the business segments
it serves, adverse effects of market competition, rapid technological shifts
that may render the Company's products and services obsolete, potential loss
of a major customer, our ability to develop long-term relationships with our
customers, and risks associated with operating businesses in the international
market. Amdocs may elect to update these forward-looking statements at some
point in the future, however the Company specifically disclaims any obligation
to do so. These and other risks are discussed at greater length in the
Company's filings with the Securities and Exchange Commission, including in
our Annual Report on Form 20-F for the fiscal year ended September 30, 2007,
filed on December 3, 2007, and in our quarterly 6-K furnished on February 11,
2008.
SOURCE Amdocs
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